Application Page - Client Success Manager

READ THIS BEFORE YOU APPLY

This role is NOT entry-level.

We only hire Client Success Managers who:

• Have worked inside agencies or high-ticket coaching programs
• Understand setters, closers, funnels, VSLs, and lead generation
• Have supported entrepreneurs doing €5K–€50K+/month
• Can take ownership without hand-holding

If you have not worked in this environment before, do not apply.

Also do NOT use ChatGPT as this will be seen by our scanning tool, and we will immediately disqualify you.

Basic Info

Full Name *

Email *

Phone *

Country *

Loom / Video Introduction Link (Required: 60 seconds minimum) *

Experience

Have you worked inside an agency or high-ticket coaching program before? *

What was the average revenue level of the clients you supported? *

How many paying members were in the largest community you managed? *

What platforms have you actively managed?

Industry Acumen

Explain how a typical agency owner generates clients. *

Explain how a typical coach or course creator generates clients. *

What KPIs matter most for an agency owner doing €10K/month trying to scale to €50K/month? *

In an agency or coaching business running paid ads with a VSL funnel, explain the full client acquisition flow from ad click to cash collected. Include the roles of funnels, setters, closers, and the key KPIs at each stage. *

If an agency owner says: “I don’t trust Meta ads anymore, they don’t work.” How would you respond inside a community? *

If a €15K/month client becomes inactive for 10 days, what exact steps do you take? *

A €12K/month agency owner messages you privately saying: “I’m not happy with the program. I’m thinking of stopping and I want a refund.” Walk us step-by-step through exactly how you would handle this situation. *

Ownership & Execution

In your last role, what were you directly responsible for? *

What retention metrics did you improve? *

How many hours per week were you actively managing communities? (Not “online”, actual focused time.) *

Have you ever asked clients for testimonials or Trustpilot reviews? *

How do you prevent endless 1:1 DMs and centralize support properly? *

Scenarios

A client posts publicly: “This program isn’t working for me.” *

A beginner client is asking repetitive basic questions. How do you handle this without overwhelming yourself? *

Our culture is structured, performance-driven, and direct. Give an example of when you had to be firm with a client. *

Track Record Proof

Upload 3 screenshots or a Loom video showing real examples of objection handling, community engagement, retention wins, or testimonials you helped generate. Applications without proof will not be reviewed. *

Allignment

Why do you specifically want to work with agency owners and coaches? *

What do you think most CSMs do wrong in online coaching programs? *

This role requires CET availability and structured daily shifts. Are you available during CET business hours? *

Confirmation

Confirmation *

Confirm the following: "I have direct experience inside agency or coaching environments and understand beginners are not considered for this role."

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